What Customers Really Value—and Why Leaders Keep Getting It Wrong
Good leaders believe they understand customer priorities. They invest heavily in data, direct conversations, and really knowing their industry. But ac...
The Topics We Avoid at Work—and How to Start Talking About Them
Money, politics, family responsibilities, age, ambition, and fear: Some of the topics that matter most to employees are the ones they feel least comfo...
Staying Principled in a Time of Uncertainty
How do you lead through a crisis, build an innovative company, and prepare an organization for long-term success? For Kenneth Chenault, former CEO of ...
When You Feel Envy, Turn It Into Something Productive
Envy can damage workplace relationships, fuel unhealthy competition, and leave employees feeling stuck. But it can also reveal what people want from t...
Why Great Teams Don’t Need to Like Each Other
What makes a great team? It might have less to do with whether colleagues like one another and more to do with whether they’re aligned on a shared pur...
How AI Is Changing Strategy: Rethinking What Your Business Is Designed to Do
AI is advancing so quickly that companies can’t afford to treat it as simply another productivity tool; it is fundamentally reshaping strategy. In thi...
Optimism Is Now an Essential Leadership Skill
Optimism isn’t about ignoring problems or pretending everything will work out. It’s about acknowledging challenges while believing that your actions c...
How AI Is Changing Innovation: Why Speed Alone Isn’t a Strategy
AI is making it faster and cheaper than ever to turn ideas into prototypes, products, and businesses—but that abundance creates new challenges for lea...
What Retail Legend Ron Johnson Learned from Apple’s Success and JCPenney’s Failure
How do you know when to trust your previous experience in a transformation environment, and how do you know when to listen, observe, and adapt? Ron Jo...
How AI Is Changing Communication: Weighing Efficiency with Efficacy
AI is rapidly changing how top leaders communicate with employees, customers, boards, and each other. In episode 2 of a special four-part series on ho...