Introducing Fin Meetups: Conversations with AI Leaders
This week we want to introduce you to a new podcast from Intercom - Fin Meetups: Conversations with AI Leaders. Explore the promise and practice of A...
Voice AI that customers love: How Fin Voice is transforming Credit Repair Cloud's CX
Voice support has long been the toughest channel to scale. Bobby Stapleton, Senior Director of Customer Support at Intercom, sits down with Rizwan She...
Building trust in AI, one conversation at a time
It's been proven that showing customers what AI can do is the key to earning their trust. In this episode, Ruth O’Brien, Senior Director of AI Support...
Live from Pioneer: How a unified Customer Agent will transform the entire customer lifecycle
What if every customer interaction – from sales to success – could be handled seamlessly by one Customer Agent? In this episode, Franka Martinovic, Di...
Live from Pioneer: AI is a long overdue promotion for customer service
AI is giving customer service a long-overdue promotion. But what does that really mean? In this episode, Leanne Harte, Senior Manager of Customer Supp...
Live from Pioneer: AI is handling complexity we never thought it could
We used to believe only humans could solve messy, high-stakes customer problems. But what happens when AI Agents prove they can do this too? In this ...
Fin Conversations Ep4: Fin Procedures in practice
Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful n...
Inside Pioneer 2025: Exploring what's next for customer experience
Intercom's Senior Director of AI Support, Ruth O’Brien, and VP of Customer Support, Declan Ivory, recap Pioneer, our summit for AI customer service le...
Smooth scaling: How Intercom manages 500+ product launches a year
In this episode of The Ticket, Ruth O’Brien, Senior Director of AI Support, is joined by Sean Reid, New Product Introduction Program Manager, and Beth...
Lessons from Vanta: Scaling support through trust, education, and AI innovation
In this episode of The Ticket, Vanta’s Director of Customer Support, Margarita Wilshire, joins Intercom’s Senior Director of Human Support, Bobby Stap...