Xero CPTO on Building an Agentic AI Platform to Manage Multiple Agents | Diya Jolly | E289

In this episode, Carlos Gonzalez de Villaumbrosia, CEO at Product School, sits down with Diya Jolly, CPTO at Xero, the global accounting platform trusted by over 4 million customers. Diya shares how Xero is redefining B2B software by building JAX, an agentic AI platform that intelligently manages specialized sub-agents to streamline business operations.
What you'll learn:

• How Xero built an agentic AI platform that orchestrates multiple agents across payroll, payments, and bank reconciliation workflows.
• The strategy for implementing strict guardrails to ensure accuracy in highly regulated, AI-driven accounting processes.
• How to design a global product that scales common services while adapting to hyper-local tax and payment requirements.
• The two-way door framework for accelerating product decisions and course-correcting with imperfect data.

Key takeaways:

• Why the future of SaaS interfaces is conversational, transitioning users away from static dashboards into review and insight roles.
• The strategic advantage of combining product and technology leadership into a single CPTO role to drive tighter cross-functional alignment.
• Why deeply serving the SMB market requires specialized product design that balances consumer-grade simplicity with enterprise-grade workflow depth.

Credits:

Host: Carlos Gonzalez de Villaumbrosia
Guest: Diya Jolly

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