In this powerful conversation, Kati sits down with third-generation cosmetologist and multi-location salon owner Rachel Thomas to unpack the real gap between salon owners and stylists—and why so many businesses struggle to become truly profitable. Rachel shares her raw journey through personal loss, financial hardship, and a near-death experience that forced her to rebuild her salon and her life with intention. Rachel challenges common industry beliefs about commission, rental, and hybrid models while exploring what it takes to create a high-ticket, high-margin salon built for longevity. Rachel reveals how mindset, KPIs, and luxury service positioning transformed her business and led her into coaching other owners through BYOB. This episode is a wake-up call for leaders ready to stop surviving and start building a salon that creates real wealth, opportunity, and freedom.
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