Ex-Secret Service interrogator DESMOND O’NEILL reveals the 4-step formula for difficult conversations, how to decode narcissism, the secret to communication and real connection - AND debunks the biggest myths about interrogation!
Desmond O’Neill is a former special agent for the US Secret Service with over 30 years of experience in negotiation and interrogation. He has worked for the High-Value Detainee Interrogation Group (HIG) training and conducting research on interrogation, and is a co-instructor for the online platform ‘Beyond Bulletproof’, covering influence, communication, and confidence.
He explains:
◼️Why you should never label someone a narcissist
◼️The No.1 habit silently ruining your communication
◼️Why “me me me” syndrome is sabotaging your relationships
◼️How gaslighting really works, and how to shut it down fast
◼️Why your brain lies to you when emotions take over
Intro
What Are Your Experiences?
Experience With Violent Interrogation
How Do I Have a Difficult Conversation?
How to Spot When Someone Is Gaslighting You
PLAN Framework
The Hardest Conversations You've Had to Navigate
If They Do This, They're Lying
Be a Better Listener
Controlling Comes From Listening, Not Talking
Asking Questions
Obvious Body Language to Look Out For
Finding Resolution With People
What if They Start Insulting You
How to Keep Your Emotions in Check
How to Stay in Control
Me Me Me Syndrome
Ads
How to Get Someone to Open Up
The Difference Between Manipulation and Influence
Influencing People
How to Build Trust
How Do You Get Trust Back?
How to Be a Great Leader
Making Decisions
Own Your Decisions
Ads
Building Rapport
Main Takeaways
Don't Tell People You Understand
What Decision Do You Most Regret?
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